Healthwatch Gloucestershire
Project case study
Improving access to GP care in Gloucestershire
Healthwatch Gloucestershire explored how access to GP care has been impacted by the Covid-19 pandemic. A report was prepared with feedback from patients and shared with Gloucestershire NHS Clinical Commissioning Group.
Access to GP care and the way GP Practices interact with their patients is one of the most common topics that people feedback to us about. In response, Healthwatch Gloucestershire decided to explore this more fully, including how people’s access to GP care has been affected by the coronavirus pandemic. The team identified four key areas to investigate: access to GP appointments, use of technology, attitudes of surgery staff, and access to quality information.
In February 2021, Healthwatch Gloucestershire published findings and recommendations for how GP Practices could improve access to care. The report was shared with Gloucestershire NHS Clinical Commissioning Group.
Read the report
Accessing care through GP Practices in Gloucestershire
PDF 986KB, February 2021
“Thank you to the Healthwatch Gloucestershire team and volunteers for undertaking this research into local people’s experience of accessing care through GP Practices in Gloucestershire during the pandemic; and for sharing the results with us. This report, together with other feedback we have collected over the last year, will help us to develop the local primary care offer to our patients into the future.”
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