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Healthwatch Gloucestershire

Project case study (2021-2022)

Improving access to GP care in Gloucestershire

Improving access to GP care in Gloucestershire

Healthwatch Gloucestershire explored how access to GP care has been impacted by the Covid-19 pandemic. A report was prepared with feedback from patients and shared with Gloucestershire NHS Clinical Commissioning Group.

​Access to GP care and the way GP Practices interact with their patients is one of the most common topics that people feedback to us about.  In response, Healthwatch Gloucestershire decided to explore this more fully, including how people’s access to GP care has been affected by the coronavirus pandemic.  The team identified four key areas to investigate: access to GP appointments, use of technology, attitudes of surgery staff, and access to quality information.

In February 2021, Healthwatch Gloucestershire published findings and recommendations for how GP Practices could improve access to care. The report was shared with Gloucestershire NHS Clinical Commissioning Group.

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“Thank you to the Healthwatch Gloucestershire team and volunteers for undertaking this research into local people’s experience of accessing care through GP Practices in Gloucestershire during the pandemic; and for sharing the results with us. This report, together with other feedback we have collected over the last year, will help us to develop the local primary care offer to our patients into the future.”

Becky Parish

Associate Director of Engagement and Experience (Gloucestershire CCG)

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