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Healthwatch Somerset

Priority project (21-22)

NHS waiting times from referral to treatment in Somerset

NHS waiting times from referral to treatment in Somerset

Healthwatch Somerset investigated how waiting for hospital treatment affects people’s lives, health, and well-being

Patients who shared their experiences reported poor communication from hospitals and many felt their health and wellbeing had deteriorated while waiting for treatment. The team shared findings and recommendations with those responsible for health and care in Somerset to help them understand how people are being affected by waiting for surgery and to inform their work to improve support for patients and managing NHS waiting lists.

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“Somerset CCG would like to thank Healthwatch for their continued support and assistance in gaining this vital information to be able to better understand and improve services for the Somerset population. This report has given Somerset health care providers valuable insight into the impact that long waiting times can have on our patients within the system.”

Somerset CCG

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