Kernow Maternity & Neonatal Voices Partnership
Project case study
15 Steps to good maternity and neonatal services in at the Royal Cornwall Hospital: An evaluation report from KMNVP
In October 2023, KMNVP visited the Royal Cornwal Hospital and used NHS England’s 15 Steps checklist to reflect on whether the maternity and neonatal settings and staff were:
- Welcoming and informative
- Safe and clear
- Friendly and personal
- Organised and calm
- Accessible and inclusive.
The visiting group included staff and volunteers from KMNVP and Healthwatch Cornwall, service users and midwives. During the day they observed: Wheal Fortune, Neonatal Unit, Truro Birth Centre, Wheal Rose, Day Assessment Unit and the Delivery Suite.
Our report presents the group’s findings, highlighting what we liked and what we felt could be improved. It includes recommendations for change and reflects on progress made since our previous visits and recommendations.
We have shared the report with the Local Maternity and Neonatal System and the hospital leadership team. We will monitor progress made by the Royal Cornwall Hospitals NHS Trust and repeat the 15 Steps visit in 2024.
Find out more:
“I can tell what kind of care my daughter is going to get within 15 steps of walking on to the ward.”
“One main issue was signage. This was confusing and overwhelming and I remember this also from pregnancy. It’s unclear which units are which from the name, i.e Wheal Fortune, and there are unclear directions on how to get to the wards.”
Get in touch
If you have questions or feedback about any aspect of our work or maternity services in Cornwall and the Isles of Scilly, please get in touch:
info@kernowmnvp.co.uk