“We are delighted to work with Evolving Communities on their research into Day Patient Services at Dorothy House. We look forward to hearing constructive feedback from people in the local community affected by a life-limiting illness, including those we’ve yet to engage with as well as our existing patients so we can review and improve our services for the future.  Our sincere thanks to all who take part in the survey.”

Director of Patient & Family Services
Dorothy House Hospice Care

“It was a pleasure working with the team at Evolving Communities…The project was turned around so quickly, and I think we produced a very robust piece of work, given the time constraints.”

Managing Director
Beacon Continuing Healthcare

“The report perfectly illustrates the need to improve mental health services for young people living in Dorset and especially for young people who experience more challenges getting the type of help they need. Getting it right for all young people is important and so this report will underpin all the work, making mental health services better for young people in Dorset.”

Elaine Hurll, Head of Children & Young People, Learning Disabilities & Autism and Mental Health
NHS Dorset

“One of the key ambitions of the Urgent Care Transformation Programme is to co-design and co-produce the new care model with the public. To do this effectively, we need to take an evidence-based approach and garner public opinion to inform the design. The knowledge and experience of Healthwatch Dorset has supported us to gather hugely valuable evidence directly from people using our services.”

James Spriggs, Transformation Project Manager
NHS Dorset HealthCare

“NHS Dorset will be working closely with the existing dental regional team and dental clinical networks who have developed the South West Dental Reform Programme… We are grateful to Healthwatch Dorset for shining a light on these important issues and in a way that brings home the real impact on people’s lives. It is a vital report that demands our attention and we will use it alongside our new responsibilities to start the journey of improvements that we urgently need to see.”

David Freeman, Chief Commissioning Officer
NHS Dorset Integrated Care Board

“I am pleased that Evolving Communities has retained the Healthwatch Dorset contract following a competitive tender process. The organisation has a good track record of supporting residents across a range of important health and social care issues, and I look forward to helping them build on this success and supporting the ongoing development of this service.”

Executive Director Adult Social Care and Housing
Dorset Council

“CQC takes into account the valuable insight Healthwatch Wolverhampton shares with us on local services. We use this insight to corroborate the evidence gathered as part of our regulatory work. The unique patient experiences collected by Healthwatch Wolverhampton support CQC to hear from people at the point at which they are using services and help us to assess what is working well for people and what could be improved.”

CQC Inspection Team

“The shared work undertaken here is illustrative of the benefits of partnership working across statutory and non-statutory services, giving a valuable voice for shaping services for the future.  I look forward to further developing the interface between mental health and acute services and achieving improved experience and outcomes for the people of Gloucestershire.”

Gloucestershire Health & Care NHS Foundation Trust

“Thank you so much for all the support, good ideas, feedback and critique that the advisory group have provided over the past three years.  I know that your input has significantly improved many of the services and care that we provide to patients and their families and for that I and our Executive Team are extremely appreciative.”

Chief Executive
Dorothy House Hospice Care

“It is gratifying to see that positive feedback from patients and their carers is in line with the outcomes that we are seeing in our daily practice and in our performance reports. The report highlights some areas where improvements are required, particularly information on Home First (both pre and post discharge) and the current administrative procedures. We will be addressing these areas as a matter of priority…We accept the recommendations and will be working with our partners in order to implement them.”

Wiltshire Health & Care

“The coproduction of the survey has provided a valuable resource to capture the views of many families in Somerset… aiding the direction needed in implementing the National Bereavement Care Pathway across Somerset and overall to help improve families’ experiences. Thank you so much for all you do and for the MVP engagement.”

Lucy Blackmore
Yeovil District Hospital and Somerset NHS Foundation Trust