Healthwatch Dorset
Project case study
Improving essential pharmacy services in Dorset
Results of a recent survey by Healthwatch Dorset sheds light on over 900 local residents’ experiences with Dorset pharmacies. The findings offer valuable insights that can help improve access and service delivery, including the Pharmacy First scheme, for all Dorset communities.
According to their survey, the majority of respondents found their local pharmacy easy to access, with particularly positive experiences reported for online pharmacies. However, the data also uncovered concerning challenges in more rural areas, where some pharmacy closures, reduced hours and supply issues are having a significant impact on people’s ability to obtain necessary medications.
The report details troubling accounts of medication shortages leaving people feeling anxious and unsupported. These supply chain disruptions not only inconvenience patients but can also have serious consequences for their health and wellbeing.
The report findings will feed into the Pharmaceutical Needs Assessment. They have also been shared with Our Dorset Integrated Care System (ICS), NHS Dorset, local unitary councils, the Local Pharmacy Committee and the GP Alliance.
Read the report
“Every three years, the two Health and Wellbeing Boards in Dorset must assess the need linked to pharmacies. Listening to local voices is crucial and this work from Healthwatch will be a key strand in the next Pharmaceutical Needs Assessment.”
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