Services for housing
Helping social housing providers meet their regulatory requirements, and beyond, in understanding the needs of their customers.
Providing you with:
- Regulatory confidence: We ensure you meet the Regulator of Social Housing requirements, from sampling to reporting.
- Inclusion and reach: We don’t just survey, we connect you with hard-to-reach groups.
- Reputation protection: Our work protects you during inspections and audits.
- Added value: We provide benchmarking data and create bespoke questions for deeper insight.
- An easy solution: We handle the whole process from sampling to the Regulator of Social Housing compliant report.
- Honest feedback: Reducing the risk of bias and protecting customer data.
Tenant Satisfaction Surveys
We offer one-off and ongoing tenant satisfaction surveys. In addition to the core Tenant Satisfaction Measures (TSM) question set, we offer a range of additional surveys that will give you a more nuanced understanding of your customers’ experience.
We can do this by online and postal survey as well as telephone and face-to-face interviews.
Our extensive experience in working with diverse communities and vulnerable adults means that you can be confident that we are listening to all your customer demographic groups. We make reasonable adjustments for disabled people and can offer our services in different languages.
Our origins in the communities sector means that we proactively collaborate with trusted partners in the VSCE sector to make sure your customers’ needs are met.
What you can expect
- Representative survey responses
- Weighting of responses if needed
- Sampling approach that meets the Regulator of Social Housing requirements
- Meets the Transparency, Influence and Accountability standard
- Adherence to Privacy and Data Protection legislation
- Protection of identity that gives respondents confidence to give honest feedback
- All Tenant Satisfaction Measures covered
- The option to add bespoke question sets based on your own priorities
- Report that complies with the Regulator of Social Housing requirements
- Benchmarking against industry wide data
- Report based on your own specification that adds value and insight to meet your requirements.
Customer engagement
Consultation
Based on our experience of engaging communities, we also offer independent consultation services for your tenants. This could be around a particular area of service provision or a locality.
We will work with you to develop an engagement plan and can deliver a range of consultation methods to suit the needs of you and your customers.
- Surveys
- Interviews
- Focus groups
- Coproduction sessions
We can also help you establish residents’ groups and associations and give them the tools to be self-sustaining.
Work with us
Do you need expert help with community engagement, service evaluation or co-production? Find out more about our approach and get in touch with our team today.