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How can Gloucestershire’s health and social care services communicate better to improve your care?

by | Jan 16, 2023 | Healthwatch Gloucestershire, Local Healthwatch

Would the quality of health and social care you receive be improved if the professionals caring for you communicated better – with you, with those supporting you, and with other services involved in your care?

Healthwatch Gloucestershire is asking local people to share their views and experiences of local health and care services to understand how good communication can make a positive difference.

We are particularly interested to hear about your experiences of using a combination of health and care services. For example, if you have been referred from your GP to receive specialist care for a physical or mental health condition, or if you have been treated in hospital and then discharged to receive health or social care from other services, either at home or in the community.

We will use your feedback to make sure those responsible for NHS and social care in Gloucestershire know how they can improve communication and information across the whole integrated health and care system.

Helen Webb, Healthwatch Gloucestershire’s Manager said: “Good care requires good communication – with patients and between the different services involved in a person’s care. We regularly hear from people whose health and care experience has been negatively affected by poor communication, and we know that difficulties with communication can arise when patients are referred to or moved between different health and social care services. So, we’re asking local people to tell us more about their experiences to help us build a fuller picture of what works well and what doesn’t, to help services understand how to communicate better to improve care.

“Your feedback will make a real difference, so do please take a few minutes to share your views with us.”

You have until Sunday 5 February to share your views and experiences, and your feedback will be confidential.

Complete our online survey: smartsurvey.co.uk/s/ICSCommunications

If you would prefer a printed version of the survey, or want to feedback over the phone or by email, get in touch with Rachael Veitch, Healthwatch Gloucestershire’s Engagement Officer:

Read more on the dedicated project webpage

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