Concern about access to GPs continues to be one of the most common issues people raise with Healthwatch Somerset. National and local evidence underscores the challenges people face when booking a GP appointment, including limited face-to-face appointments, increased use of digital technology, and long waiting times.
Through their new public survey, Healthwatch Somerset wants to find out how you book appointments with your GP, for example, by phone, in person, online, via App or email. They also want to know if you have been offered a face-to-face appointment or an alternative option, and if that was suitable for you.
Your feedback drives change
Good access to GP services is an important measure of the quality of care being provided locally. Your feedback will help Healthwatch Somerset identify the strengths and weaknesses in the current GP booking processes. They will share their findings with those responsible for GP services in Somerset to help them improve access to GP care.