Adult social care services in Wolverhampton provide essential support to many people, including older adults and those living with disabilities or long-term health conditions. However, recent feedback from the community has raised concerns about the effectiveness and coordination of these services.
What’s working well and what needs to improve?
Working with One Wolverhampton, Healthwatch Wolverhampton will use a community-based approach to gather people’s views through:
- An online survey asking residents about the type of care they receive, how well services communicate with one another, and what changes they would like to see.
- In-person focus groups and conversations, offering people the chance to share their experiences in more detail.
- Attendance at community forums and local events, to ensure a wide range of voices are heard.
Stacey Lewis, Healthwatch Wolverhampton Manager, said: “We know how important adult social care is to individuals and families across Wolverhampton. By listening to people’s experiences, we can identify where services are working well and where things need to improve. This project is about giving residents a stronger voice and helping create more joined-up, person-centred care.”
All data will be collected confidentially, and the findings will be used to inform Healthwatch Wolverhampton’s recommendations. This report will be shared with One Wolverhampton integrated neighbourhood teams – who are professionals from various sectors, including healthcare, social care, and community services, working together to provide proactive and personalised support. The report will help influence improvements in the way local adult social care is coordinated and delivered.
Read more about the project