Evolving Communities
Working alongside clients and their customers to evidence and improve the quality of services.
Evolving Communities is an independent community interest company (CIC). We specialise in listening to people and communities who use services, gathering insight to drive improvement.
Our work covers health and social care and we have a long track record in the delivery of local Healthwatch services and Maternity and Neonatal Voices Partnerships.
We also work with local authorities and others, including housing organisations in their communities.
We combine expertise with a collaborative approach and a human touch to give those who use and provide services a route for positive change.
What we offer
- Enhanced reputation for housing and care providers that gives a competitive edge.
- Peace of mind that you can evidence high standards in delivery and customer experience.
- Comprehensive analysis and reporting of your customers’ experience and the implications for your services.
- The potential to engage with a diverse customer base and make adjustments that meet all your customers’ needs.
- A trusted independent partner in service evaluation and service development.
- Ongoing hosted services for health and care services.
How we work
- Adapting to people’s needs with a bespoke offer.
- Side-by-side with our clients and their customers to make sure that we are meeting their needs.
- Remotely – through online and postal surveys, and telephone interviews.
- Face-to-face – through in person interviews, focus groups and coproduction sessions.
- Collaboration with specialist partners in communication, access and advocacy to meet the needs of your customers.
- We invest time in understanding our clients and their customers before any engagement, so that we can all be confident of an outcome that really makes a difference.
We are:
- Independent
- Experts in ‘bottom up’ listening and service improvement
- Professionals in working with diverse populations
- Specialists in hearing the voices of those who are seldom heard
- A safe pair of hands for customers with access needs
- An organisation with a foot in the VSCE sector and a track record of partnership working.
Work with us
Do you need expert help with community engagement, service evaluation or co-production? Are you looking for support to manage a local service or project that uses stakeholder engagement to improve health and social care? Find out more about our approach and get in touch.