Giving people a voice to influence positive change in health and social care

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Healthwatch Dorset

Project case study (2021-2022)

Working with CQC to promote the voice of homeless communities

Working with CQC to promote the voice of homeless communities

Healthwatch Dorset worked with the Care Quality Commission (CQC) to ask the homeless community in Dorset about their experiences of using health and social care services. The team prepared a report detailing the findings, which was shared with the CQC.

In summer 2021, we asked Dorset’s homeless community about their experiences of using health and social care services.  We wanted to understand the challenges they face and the changes they would like to see to make it easier to get the care and support they need.  We also asked how health and care services could communicate more effectively with people who are homeless.

Our report, published in October 2021, highlights the barriers and challenges that homeless people face when trying to access health and social care services.  The Care Quality Commission (CQC) is using this insight to guide its work tackling inequalities in health and social care, by improving access to services, patient experience and health outcomes for everyone.

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“Healthwatch Dorset has helped the CQC to gather rich and valuable insight about the needs and challenges of people who are homeless and trying to access health and social care services and support. This will help to shape the CQC’s regulatory work to promote better access to services, and to improve patient experiences and health outcomes for everyone.”

Ellen Fernandez

Public Engagement and Insight, Care Quality Commission

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We have an excellent track record for delivering independent, cost effective and impactful Healthwatch services for local authorities across England.

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