In summer 2021, we asked Dorset’s homeless community about their experiences of using health and social care services. We wanted to understand the challenges they face and the changes they would like to see to make it easier to get the care and support they need. We also asked how health and care services could communicate more effectively with people who are homeless.
Our report, published in October 2021, highlights the barriers and challenges that homeless people face when trying to access health and social care services. The Care Quality Commission (CQC) is using this insight to guide its work tackling inequalities in health and social care, by improving access to services, patient experience and health outcomes for everyone.
Watch our film: