Giving people a voice to influence positive change in health and social care

01225 701851 |

Evolving Communities Logo

Healthwatch Dorset

Project case study (2021-2022)

Accident and Emergency Care (A&E) in Dorset

Accident and Emergency Care (A&E) case study

Healthwatch Dorset carried out a review of how new ways of working for A&E services in Dorset have impacted patient experience. The team carried out phone interviews with patients who visited A&E in early 2021 and prepared a report with the findings.

Covid-19 changed the way A&E services are provided and the NHS now wants people to contact NHS 111 before visiting A&E.  Healthwatch Dorset investigated how new ways of working affected people and how patient experience at A&E could be improved.

Working in partnership with Poole Hospital, our volunteers carried out phone interviews with people who visited A&E in early 2021. Our findings and recommendations for improvement have been shared with the hospital and changes are already being made in the A&E department. A report was also shared with other Dorset hospitals and with NHS England Improvement.

Healthwatch Dorset is now investigating A&E patient experience at Dorset County Hospital to inform redevelopment of the hospital’s Emergency Department.

Read more

Healthwatch Dorset logo

“We are delighted with the plethora of positive feedback, especially during such a challenging time within the NHS due to the Covid-19 pandemic, and also the building/improvement work that was also ongoing at the Emergency Department and UTC at Poole Hospital at the time of your survey.”

Poole Hospital

Emergency Department Team

Work with us

We have an excellent track record for delivering independent, cost effective and impactful Healthwatch services for local authorities across England.

Skip to content