Meet the expert team at Evolving Communities
Dr Sara Nelson
Head of Research & Insight
Sara has a combined career of nursing, academic health, care and psychological research spanning over 30 years. She has experience of carrying out service evaluation in health and care settings and recognises the importance of gathering the views of all of those involved in delivering, commissioning and regulating a service including care and nursing staff, stakeholders and Commissioners and regulatory bodies. Most importantly, she is passionate about ensuring that those who are in receipt of services are empowered to speak up and have their voices heard. She understands the value of including service users and their families in any service evaluation.
Sara is experienced in using both qualitative and quantitative research methods and of carrying out complex analysis. She has presented at both national and international conferences and has published articles in industry and academic journals. Sara has worked for Evolving Communities since 2014 and currently leads the Research and Insight Team.
Chief Operating Officer
Lucie has 13 years’ experience working in the voluntary sector supporting patient and public involvement. She was instrumental in setting up and managing Healthwatch Wiltshire, ensuring it was a robust and credible service for the people of Wiltshire and awarded the 2015 Care and Support Innovator award by Wiltshire Council.
Through working in the voluntary sector, Lucie has built up vast experience of different engagement and consultation techniques and understands that different approaches suit different people. Her vision is for all health and care providers and commissioners to recognise the importance of involving and listening to patients and users so that improvements can be led by local people.
Research & Engagement Officer
Tessa’s role involves working alongside Dr Sara Nelson in supporting information gathering, advising on methods of data collection, putting together interview questions and surveys, as well as analysing data that is collected.
Tessa has previously worked at the University of Bath as an Administrative Assistant for the Faculty of Science and more recently as a Research Assistant in the Department of Psychology, focusing on Paediatric Chronic Pain in the Centre for Pain Research group. She has recently graduated from the University of Bath with a Master’s in Health Psychology.
Team Support Manager
Helen has been with the organisation since 2014. She supports the staff teams, Chair and Board of Directors. This includes responsibility for maintaining financial, accounting and all personnel matters of the organisation. As Health and Safety representative for the office, she ensures that the office environment is safe and suitably equipped for staff and visitors. Her role also covers administration support and general administration across the whole organisation.
Before joining us, Helen worked as Finance and Administration Officer at ASK (Advice on Services for Kids).
Marketing & Communications Officer
Shona supports the day-to-day marketing activity of Evolving Communities to raise the profiles of Healthwatch Gloucestershire and Healthwatch Somerset, in order to keep local people informed about health and care services. This involves a wide range of work from creation of marketing materials, branded items and reports, developing and maintaining the websites, to promotion across our social media channels. She has worked with the organisation since the start of 2016.
Lise has been with Evolving Communities since 2016. Her role involves facilitating all aspects of the volunteer User Advisory Group that Evolving Communities leads for Dorothy House Hospice Care. This includes working closely with Dorothy House to arrange monthly User Advisory Group meetings and engagement activities with their patients and families, and writing quarterly update reports to present to Dorothy House. She also works closely with the volunteer members of the Group, supporting their activities, facilitating their discussions and looking after the administrative tasks involved in the running of the Group.
Lise has worked in the community and voluntary sector for nine years, previously in a role offering an information and signposting service for people experiencing social isolation in rural Wiltshire.
Dot has worked with the organisation since 2017, and says what she loves about this role is that every day is different. Having started off her working life as a a nurse, Dot feels she has always been lucky enough to work in roles where a genuine difference can be made. She enjoys meeting people and working with lots of different organisations and being able to report back people’s views and experiences of the health and social care they receive. She said: “Evolving Communities values of compassion, integrity and empowering people reflects my own.”