We build understanding of people’s health and social care needs to help providers improve the quality and effectiveness of services.


Specialist knowledge

We understand the health and social care system and the factors that affect service delivery and quality improvement.

Professional expertise

We are highly skilled and experienced in stakeholder engagement and service evaluation – we work with diverse communities, services, and subjects.

Excellent track record

We have delivered impactful, evidence-based projects to inform strategic and operational decisions and developments across a broad range of health and social care services.

Well connected

We have networks and productive partnerships nationally and regionally.  At a local level we are embedded in the community through our Healthwatch teams.

Tailored support, competitively priced

We design bespoke projects, competitively priced, to help organisations find the most effective ways to develop and improve services.

Empowering positive change

Our collaborative, objective, and ethical approach, empowers people to inform and influence positive change in health and social care services.

Meet our expert teams

We have expert knowledge of the health and social care sector, with specialist skills and experience in stakeholder engagement and service evaluation.

We understand the complex challenges faced by the health and social care system, nationally and locally.  Services need to adapt and evolve to meet people’s changing needs and the demand for new ways of delivering care.  This includes a growing demand for some types of care, greater integration and flexibility of services, innovation in how care is delivered, including new technologies, and the drive towards prevention and increased community care and support.

We work with a broad range of health and social care organisations and service providers, communities, and stakeholder groups, at a national, regional and local level.  This enables us to appreciate the diverse needs and expectations of those who use and deliver services, including patients, public, providers, and policy makers, and to present insightful evidence-based solutions to improve services.

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